George Crittenden
ServiceNow DevOps Engineer
Professional Status
Consultant
Available
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.
Adjunct Instructor (Cisco CCNA)
Bread of Life Academy
Since January 2024
- Provide virtual instruction for Computing Technology, CyberSecurity, & Enterprise Networking (Cisco Academy-affiliated)
- Intermediate training in configuration management, computing diagnostics, & resolution strategies for Cisco-based Enterprise Networks
ServiceNow Developer (Contract)
Software Tech Enterprises
December 2023
to April 2024
- Provide application development & systems analysis for ServiceNow enterprise infrastructure within federal IT project operations (USUHS).
- Develop ServiceNow feature enhancements, remediate defects, & implement infrastructure integrations as part of Agile development process.
Enterprise Architect
TierPoint
July 2021
to September 2023
- Establish approaches for integration of enterprise processes, data, & applications with the ServiceNow platform.
- Develop ServiceNow feature enhancements, remediate defects, & diagnose infrastructure integrations as part of Agile development process.
IT Operations Process Lead
Hewlett Packard Enterprise
October 2020
to July 2021
- Coordinate requirements gathering for ServiceNow system integrations, platform optimizations, & work reduction through automation.
- Develop operations runbook documentation, Steer process improvement efforts, & Help drive standardization in Agile development practices.
ServiceNow Developer (Contract)
Leidos
September 2019
to March 2020
- Provide application development & operational change management tasks for ServiceNow enterprise infrastructure to minimize customer outages and service impacts within federal IT project operations (DOD USAF).
- Develop ServiceNow feature enhancements, remediate defects, & implement infrastructure integrations as part of interactive Agile development process.
Sr. Tools Engineer
AIG
May 2015
to March 2019
- Provide development, testing, & enterprise application support for ServiceNow ITSM infrastructure.
- Responsible for monitoring core infrastructure services & coordinating resolution of global break fix issues aligned within AIG Global Services organization.
Lead Engineer
JPMORGAN CHASE
March 2014
to May 2015
- Provide 24/7 systems support & enterprise infrastructure management designed to minimize customer outages and service impacts.
- Responsible for monitoring core infrastructure services & resolving global break fix issues aligned within CCB CTO organization including Distributed, Storage, Mainframe, & Batch operations.
Application Systems Analyst (Contract)
MD ANDERSON CANCER CENTER
June 2012
to March 2014
- Provide technical design, testing and system documentation for ICD-10 system remediation effort for the MedAptus application.
- MedAptus is a revenue capture application that enables physicians to review, document and submit patient & laboratory medical billing charges.
Support Engineer (Contract)
JPMORGAN CHASE
May 2011
to March 2012
- Provide 24/7 systems support & enterprise infrastructure management designed to minimize customer outages and service impacts.
- Responsible for monitoring core infrastructure services & resolving global break fix issues aligned within GTI GSO organization including Distributed, Network, Storage, and Batch.
Skills
ServiceNow Specialties
-
Modules
ITSM (Incident, Request, Problem, Change, SLM, Service Catalog, Service Desk, Asset)
ITOM (Discovery, Orchestration, Event Management, Service Mapping)
CSM, Performance Analytics, CMDB, Knowledge, SCRUMAdvanced -
Integrations
Mobile, Web Services, eBonding, MID Servers, SSO, LDAPAdvanced
-
Development
Dashboards, Business Rules, Reporting, Workflow administration, Form/UI configurations, Notifications, Data ImportsAdvanced
-
Scripting
Client scripts, Background scripts, ServiceNow platform scripting APIs (SOAP, REST, etc.)Advanced
ServiceNow Modules
-
ITSM
Advanced
-
ITOM
Good
-
CSM
Good
-
Knowledge Management
Good
-
Now Mobile
Good
-
WSD (Workplace Service Delivery)
Good
ServiceNow Development & Integrations
-
Javascript
Advanced
-
HTML
Advanced
-
User Interface
Advanced
-
System Monitoring
Advanced
-
System Administration
Advanced
-
MID Servers
Advanced
-
Custom Scripting
Advanced
-
MySQL
Good
-
Microsoft SQL Server
Advanced