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George Crittenden

ServiceNow DevOps Engineer

George Crittenden
Professional Status
Consultant
Available
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.
  • Provide virtual instruction for Computing Technology, CyberSecurity, & Enterprise Networking (Cisco Academy-affiliated)
  • Intermediate training in configuration management, computing diagnostics, & resolution strategies for Cisco-based Enterprise Networks
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  • Provide application development & systems analysis for ServiceNow enterprise infrastructure within federal IT project operations (USUHS).
  • Develop ServiceNow feature enhancements, remediate defects, & implement infrastructure integrations as part of Agile development process.
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Enterprise Architect

TierPoint
July 2021 to September 2023
  • Establish approaches for integration of enterprise processes, data, & applications with the ServiceNow platform.
  • Develop ServiceNow feature enhancements, remediate defects, & diagnose infrastructure integrations as part of Agile development process.
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IT Operations Process Lead

Hewlett Packard Enterprise
October 2020 to July 2021
  • Coordinate requirements gathering for ServiceNow system integrations, platform optimizations, & work reduction through automation.
  • Develop operations runbook documentation, Steer process improvement efforts, & Help drive standardization in Agile development practices.
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ServiceNow Developer (Contract)

Leidos
September 2019 to March 2020
  • Provide application development & operational change management tasks for ServiceNow enterprise infrastructure to minimize customer outages and service impacts within federal IT project operations (DOD USAF).
  • Develop ServiceNow feature enhancements, remediate defects, & implement infrastructure integrations as part of interactive Agile development process.
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Sr. Tools Engineer

AIG
May 2015 to March 2019
  • Provide development, testing, & enterprise application support for ServiceNow ITSM infrastructure.
  • Responsible for monitoring core infrastructure services & coordinating resolution of global break fix issues aligned within AIG Global Services organization.
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Lead Engineer

JPMORGAN CHASE
March 2014 to May 2015
  • Provide 24/7 systems support & enterprise infrastructure management designed to minimize customer outages and service impacts.
  • Responsible for monitoring core infrastructure services & resolving global break fix issues aligned within CCB CTO organization including Distributed, Storage, Mainframe, & Batch operations.
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Application Systems Analyst (Contract)

MD ANDERSON CANCER CENTER
June 2012 to March 2014
  • Provide technical design, testing and system documentation for ICD-10 system remediation effort for the MedAptus application.
  • MedAptus is a revenue capture application that enables physicians to review, document and submit patient & laboratory medical billing charges.
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Support Engineer (Contract)

JPMORGAN CHASE
May 2011 to March 2012
  • Provide 24/7 systems support & enterprise infrastructure management designed to minimize customer outages and service impacts.
  • Responsible for monitoring core infrastructure services & resolving global break fix issues aligned within GTI GSO organization including Distributed, Network, Storage, and Batch.
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Skills

ServiceNow Specialties

  • Modules
    ITSM (Incident, Request, Problem, Change, SLM, Service Catalog, Service Desk, Asset)

    ITOM (Discovery, Orchestration, Event Management, Service Mapping)

    CSM, Performance Analytics, CMDB, Knowledge, SCRUM
    Advanced
  • Integrations
    Mobile, Web Services, eBonding, MID Servers, SSO, LDAP
    Advanced
  • Development
    Dashboards, Business Rules, Reporting, Workflow administration, Form/UI configurations, Notifications, Data Imports
    Advanced
  • Scripting
    Client scripts, Background scripts, ServiceNow platform scripting APIs (SOAP, REST, etc.)
    Advanced

ServiceNow Modules

  • ITSM
    Advanced
  • ITOM
    Good
  • CSM
    Good
  • Knowledge Management
    Good
  • Now Mobile
    Good
  • WSD (Workplace Service Delivery)
    Good

ServiceNow Development & Integrations

  • Javascript
    Advanced
  • HTML
    Advanced
  • User Interface
    Advanced
  • System Monitoring
    Advanced
  • System Administration
    Advanced
  • MID Servers
    Advanced
  • Custom Scripting
    Advanced
  • MySQL
    Good
  • Microsoft SQL Server
    Advanced