George Crittenden
ServiceNow DevOps Engineer
Professional Status
Consultant
Available
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.
Sr. Tools Engineer
AIG
May 2015
to March 2019
- Provide development, testing, & enterprise application support for ServiceNow ITSM infrastructure.
- Responsible for monitoring core infrastructure services & coordinating resolution of global break fix issues aligned within AIG Global Services organization.
Detailed Description
- Coordinate application management & monitoring for self-hosted ServiceNow ITSM implementation (J2EE/Apache/Tomcat)
- Organize CMDB maintenance & Data Loads (via Discovery, Integration Hub ETL, Import Sets, or manual CI Bulk Edits)
- Align Discovery schedule automation & patterns to populate CMDB content per stakeholder requirements
- Construct Service Portal Catalog Items & Record Producers compliant with stakeholder requirements
- Systems administration activities for production server systems (RH Linux, AIX, Solaris, & Windows)
- Validate application performance & SLA compliance via vendor tools & custom instrumentation (Nimsoft/SPLUNK/SolarWinds)
- Coordinate configuration of SCOM management packs for targeted applications (J2EE/Apache/Tomcat, WebLogic, SQL Server, MySQL)
- Contribute to Continuous Improvement processes & procedures including automation and documentation
- Customize SQL updates for production databases (Oracle, SQL Server) relevant to ITSM operations