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George Crittenden

ServiceNow DevOps Engineer

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George Crittenden
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Professional Status
Consultant
Available
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.
Experiences

IT Operations Process Lead

Hewlett Packard Enterprise
October 2020 to July 2021
  • Coordinate requirements gathering for ServiceNow system integrations, platform optimizations, & work reduction through automation.
  • Develop operations runbook documentation, Steer process improvement efforts, & Help drive standardization in Agile development practices.
Detailed Description
  • Design automated software and product upgrades, change management, & release management solutions
  • Develop ServiceNow dashboards & reporting to aid troubleshooting & visualization of systems performance
  • Coordinate CMDB maintenance & Data Loads (via Import Sets & manual CI Bulk Edits)
  • Consolidate existing Catalog Items into bundled Order Guides to reflect simplified business processes
  • Engage with development to test software for reliability and scale, ensuring minimal refactoring or changes
  • Troubleshoot priority incidents, facilitate blameless post-mortems, & ensure permanent closure of incidents
  • Organize SDLC development tasks, testing of user-reported solution defects and feature enhancement requests
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