George Crittenden
ServiceNow DevOps Engineer
Professional Status
Consultant
Available
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.
Support Engineer (Contract)
JPMORGAN CHASE
May 2011
to March 2012
- Provide 24/7 systems support & enterprise infrastructure management designed to minimize customer outages and service impacts.
- Responsible for monitoring core infrastructure services & resolving global break fix issues aligned within GTI GSO organization including Distributed, Network, Storage, and Batch.
Detailed Description
- Systems administration for production server systems (Windows, Solaris, AIX, & RH Linux).
- Manage operation of enterprise network devices (routers, switches) & telecommunication data circuits (T1, Frame Relay).
- Coordinate VLAN configurations & Cisco VOIP phone operations for retail branch network
- Validate enterprise data archival & restores: (NetBackup) & review iSCSI instrumentation output for SAN operations.
- Coordinate defect reporting & resolution of operations issues with contractors, telecommunications, & hardware vendors.
- Align change management scheduling of systems maintenance & vendor fixes into production environments.
- Coordinate systems tuning for enterprise monitoring: (Tivoli, Netcool) & batch operations: (Control-M / Autosys).
- Contribute to Continuous Improvement processes & procedures including automation and documentation.
- Coordinate VMWare (4.x) virtual machine configurations for production servers (P2V & B2V conversions)