George Crittenden
ServiceNow DevOps Engineer
Professional Status
Consultant
Available
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.
ServiceNow Developer (Contract)
Leidos
September 2019
to March 2020
- Provide application development & operational change management tasks for ServiceNow enterprise infrastructure to minimize customer outages and service impacts within federal IT project operations (DOD USAF).
- Develop ServiceNow feature enhancements, remediate defects, & implement infrastructure integrations as part of interactive Agile development process.
Detailed Description
- Organize SDLC development tasks & testing of user-reported solution defects & feature enhancement requests
- Coordinate application release deployments for self-hosted ServiceNow ITSM implementation (J2EE/Apache/Tomcat)
- Organize CMDB maintenance & Data Loads (via Import Sets & manual CI Bulk Edits)
- Develop Service Portal Catalog Items & Record Producers compliant with stakeholder requirements
- Align change management scheduling of systems maintenance, enhancements, & vendor fixes into production environments
- Coordinate defect reporting & resolution of operation issues with 3rd Party application development & vendor support
- Publish feature summary documentation & training content videos for application end users & stakeholders
- Contribute to Continuous Improvement processes & procedures including automation and documentation
- Promote technical delivery across project execution lifecycle (Requirements, Design, Build, Test, Deploy, & Support)