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George Crittenden

ServiceNow DevOps Engineer

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George Crittenden
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Professional Status
Consultant
Available
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.
Experiences
  • Provide application development & systems analysis for ServiceNow enterprise infrastructure within federal IT project operations (Veterans Administration).
  • Develop ServiceNow feature enhancements, remediate defects, & implement infrastructure integrations as part of Agile development process.
Detailed Description
  • Design module-specific platform solutions (APM) & enterprise integrations compliant with stakeholder requirements
  • Organize SDLC development tasks & testing of user-reported solution defects & feature enhancement requests
  • Coordinate CMDB maintenance & Data Loads (via Integration Hub ETL, Import Sets & manual CI Bulk Edits)
  • Publish feature summary documentation & training content videos for application end users & stakeholders
  • Promote technical delivery across project execution lifecycle (Requirements, Design, Build, Test, Deploy, & Support)
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