George Crittenden
ServiceNow DevOps Engineer
Professional Status
Consultant
Available
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.
Enterprise Architect
TierPoint
July 2021
to September 2023
- Establish approaches for integration of enterprise processes, data, & applications with the ServiceNow platform.
- Develop ServiceNow feature enhancements, remediate defects, & diagnose infrastructure integrations as part of Agile development process.
Detailed Description
- Integrate, develop, & grow the ServiceNow platform as operational process and data hub
- Organize SDLC development tasks (Scrum Lead) & testing of user-reported solution defects & feature enhancement requests
- Configure & build technical solutions within ServiceNow which maximize reusability & create low technical debt
- Develop Service Portal Catalog Items & Record Producers compliant with stakeholder requirements
- Coordinate CMDB maintenance & Data Loads (via Integration Hub ETL, & Import Sets)
- Advise organization stakeholders on ServiceNow platform best practices to create lasting value & enhanced experiences
- Coordinate requirements review with business & process leaders to ensure solution suitability for existing IT ecosystem
- Construct framework to help instantiate & manage organizational Citizen Developer Community for ServiceNow
- Mentor resources to collaborate buildout of internal & external customer support on the ServiceNow platform.