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George Crittenden

ServiceNow DevOps Engineer

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George Crittenden
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Demo: eBonding Overview
Demo -- Homepage mods
Demo -- SLA Conditions
Demo -- Dashboards
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Professional Status
Consultant
Available
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.
Skills

ServiceNow Specialties

  • Modules
    ITSM (Incident, Request, Problem, Change, SLM, Service Catalog, Service Desk, Asset)

    ITOM (Discovery, Orchestration, Event Management, Service Mapping)

    CSM, Performance Analytics, CMDB, Knowledge, SCRUM
    Advanced
  • Integrations
    Mobile, Web Services, eBonding, MID Servers, SSO, LDAP
    Advanced
  • Development
    Dashboards, Business Rules, Reporting, Workflow administration, Form/UI configurations, Notifications, Data Imports
    Advanced
  • Scripting
    Client scripts, Background scripts, ServiceNow platform scripting APIs (SOAP, REST, etc.)
    Advanced

ServiceNow Modules

  • ITSM
    Advanced
  • ITOM
    Good
  • CSM
    Good
  • Knowledge Management
    Good
  • Now Mobile
    Good
  • WSD (Workplace Service Delivery)
    Good

ServiceNow Development & Integrations

  • Javascript
    Advanced
  • HTML
    Advanced
  • User Interface
    Advanced
  • System Monitoring
    Advanced
  • System Administration
    Advanced
  • MID Servers
    Advanced
  • Custom Scripting
    Advanced
  • MySQL
    Good
  • Microsoft SQL Server
    Advanced

System Administration

  • HP-UX (10.x, 11.x), Solaris (8, 9, 10), AIX (4.2, 5.3, 6.1), Linux (6.2, 7.2, 9), Netware (3.x, 4.x), Windows 2008

Operating Systems

  • Set-Up & Configuration (UNIX, Linux, z/OS, Windows, OS/2, Cisco IOS)

Programming

  • SQL, PL/SQL, HTML, Javascript, ASP, PERL, Shell scripts, Visual Basic, C, Java, JCL, C#, VB.Net

Vendor Tools

  • HP OpenView (OVO, NNM), SolarWinds, IBM Tivoli, Cisco Works, Cisco CallManager (VOIP), Microsoft SCOM, NetCool, Nagios, Splunk
  • J2EE (IBM WebSphere 5.x, 6.x, 7.x, 8.x), ImageMark TM, Rational ClearQuest, Netview, Control-M, Autosys, NetBackup (5.x, 6.x, 7.x)
  • Peregrine, Remedy, AccuRev, JIRA, MedAptus, Cisco ANM, AppViewX, ITPAM, Pega PRPC, ServiceNow, Courion, Nimsoft

Miscellaneous Skills

  • ITIL Service Management , Change Management, Project Management (SDLC), MS Office, MS Project,
  • MS Visio, MS SQL Server, Oracle, Sybase, SharePoint, VMWare ESX (2.x, 3.x, 4.x), Citrix, BMC PATROL,
  • TCP/IP, ODBC, SNMP, HTML, Javascript, ASP, VbScript

Certifications

  • ServiceNow Certified System Administrator (Candidate ID: 21205636)
    Advanced training detailing the configuration, implementation, and maintenance of the ServiceNow ITSM platform solution.
  • CompTIA Security+ (Candidate ID: COMP001021577038)
    Enterprise IT security training in operations troubleshooting & best practice techniques for risk management, risk mitigation,
    threat management, & intrusion detection.
  • Cisco CCNP Certification (Cisco Certified Network Professional ; Cisco ID: CSCO11648470)
    Advanced training in diagnostics & resolution strategies for Cisco-based Wide Area Networks.
    Configuration management training for Cisco routers & switches in multi-protocol networks.
  • IBM Enterprise Server Certificate Program
    Training in systems operation techniques through the usage of TSO, ISPF, JES, & SDSF on enterprise mainframe systems. Administrative scope included assembly programming, COBOL coding, & JCL batch programming procedures for z/OS systems environments.
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