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George Crittenden

ServiceNow DevOps Engineer

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George Crittenden
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Demo: eBonding Overview
Demo -- Homepage mods
Demo -- SLA Conditions
Demo -- Dashboards
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Professional Status
Consultant
Available
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.
Skills

ServiceNow Specialties

  • Modules
    ITSM (Incident, Request, Problem, Change, SLM, Service Catalog, Service Desk, Asset)

    ITOM (Discovery, Orchestration, Event Management, Service Mapping)

    CSM, Performance Analytics, CMDB, Knowledge, SCRUM

    APM (Application Portfolio Management, Strategic Portfolio Management)
    Advanced
  • Integrations
    Mobile, Web Services, eBonding, MID Servers, SSO, LDAP
    Advanced
  • Development
    Dashboards, Business Rules, Reporting, Workflow administration, Form/UI configurations, Notifications, Data Imports
    Advanced
  • Scripting
    Client scripts, Background scripts, ServiceNow platform scripting APIs (SOAP, REST, etc.)
    Advanced

ServiceNow Modules

  • ITSM
    Advanced
  • ITOM
    Good
  • CSM
    Good
  • Knowledge Management
    Good
  • Now Mobile
    Good
  • WSD (Workplace Service Delivery)
    Good

ServiceNow Development & Integrations

  • Javascript
    Advanced
  • HTML
    Advanced
  • User Interface
    Advanced
  • System Monitoring
    Advanced
  • System Administration
    Advanced
  • MID Servers
    Advanced
  • Custom Scripting
    Advanced
  • MySQL
    Good
  • Microsoft SQL Server
    Advanced

System Administration

  • HP-UX (10.x, 11.x), Solaris (8, 9, 10), AIX (4.2, 5.3, 6.1), Linux (6.2, 7.2, 9), Netware (3.x, 4.x), Windows 2008

Operating Systems

  • Set-Up & Configuration (UNIX, Linux, z/OS, Windows, OS/2, Cisco IOS)

Programming

  • SQL, PL/SQL, HTML, Javascript, ASP, PERL, Shell scripts, Visual Basic, C, Java, JCL, C#, VB.Net

Vendor Tools

  • HP OpenView (OVO, NNM), SolarWinds, IBM Tivoli, Cisco Works, Cisco CallManager (VOIP), Microsoft SCOM, NetCool, Nagios, Splunk
  • J2EE (IBM WebSphere 5.x, 6.x, 7.x, 8.x), ImageMark TM, Rational ClearQuest, Netview, Control-M, Autosys, NetBackup (5.x, 6.x, 7.x)
  • Peregrine, Remedy, AccuRev, JIRA, MedAptus, Cisco ANM, AppViewX, ITPAM, Pega PRPC, ServiceNow, Courion, Nimsoft

Miscellaneous Skills

  • ITIL Service Management , Change Management, Project Management (SDLC), MS Office, MS Project,
  • MS Visio, MS SQL Server, Oracle, Sybase, SharePoint, VMWare ESX (2.x, 3.x, 4.x), Citrix, BMC PATROL,
  • TCP/IP, ODBC, SNMP, HTML, Javascript, ASP, VbScript

Certifications

  • ServiceNow Certified System Administrator (Candidate ID: 21205636)
    Advanced training detailing the configuration, implementation, and maintenance of the ServiceNow ITSM platform solution.
  • CompTIA Security+ (Candidate ID: COMP001021577038)
    Enterprise IT security training in operations troubleshooting & best practice techniques for risk management, risk mitigation,
    threat management, & intrusion detection.
  • Cisco CCNP Certification (Cisco Certified Network Professional ; Cisco ID: CSCO11648470)
    Advanced training in diagnostics & resolution strategies for Cisco-based Wide Area Networks.
    Configuration management training for Cisco routers & switches in multi-protocol networks.
  • IBM Enterprise Server Certificate Program
    Training in systems operation techniques through the usage of TSO, ISPF, JES, & SDSF on enterprise mainframe systems. Administrative scope included assembly programming, COBOL coding, & JCL batch programming procedures for z/OS systems environments.
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